I came across an interesting infographic earlier this week and thought it was worth talking about. OpiaTalk, an e-commerce widget that uses social shopping to convert customers, polled over 300 millennials (average age was 26) to study their receptiveness to deals and promotions. Here are some of the highlights:
As both physical and e-commerce merchants find new ways to incentivize and engage with shoppers, it’s important to understand what mediums best influence the target audience. For example, it was surprising to see that social media marketing accounted for only 8% of discovered deals especially since 63% of millennials use social media to stay connected to brands (source).
It was also interesting, but not surprising, to see that contextually relevant promotions were the highest ranked in terms of desirability. This is where mobile has the best chance of succeeding. In a recent Harvard Business Review (May 2014), a group of researches conducted a test for discounted IMAX tickets in China. The researchers sent different time-based text message promotions to over 12k recipients of varying distances (.2KM – 2KM). What they found was that there is a clear relationship with time and proximity. “Compared with promotions for discounted movie tickets sent two days in advance, same-day promotions increased the odds of a purchase by 76%.” Researchers also found that one-day coupons were the most effective for recipients that were further away, increasing the odds of purchase by 71%.
The point here is that merchants need to be smart about their marketing strategies and make sure to understand their target customers. New marketing tools can help, but it’s important not to concentrate on any one channel before doing ample research.